KIWI N TIGER NEW ZEALAND BOOKING TERMS AND CONDITIONS
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Kiwi n Tiger New Zealand.
These terms and conditions apply to every booking you make with Kiwi n Tiger, over the phone, in person or by email as well as online bookings you make on our website.
We will rely on the authority of the person making the booking to act on behalf of any other traveller on the same booking and that person will bind all such travellers to these terms and conditions.
- Passports & Visas
All travellers must have a valid passport for international travel and entry to India requires at least 6 months validity of your passport at the time of visa application. When assisting with a booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, delays, payments or expenditures incurred because of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).
It is our guest’s responsibility to provide us correct information about your names, surnames and D.O.B etc. at the time of booking. Any wrong information provided can cause problems in bookings and Kiwi n Tiger will not be responsible for that (except to the extent caused by fault on our part).
If you need information regarding visas, passports and other travel document requirements for your trip, please let us know. The e-visa window for India opens 120 Days prior to your arrival date. Example: If you are applying on 1st Sept then applicant can select arrival date from 5th Sept to 2nd Jan. more info can be found on https://indianvisaonline.gov.in/evisa/tvoa.html
We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
- Refund, change of dates & cancellation policy
Subject to your refund and remedy rights under the Consumer Guarantees Act, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):
50% amount of total tour price you pay is refundable until 2 weeks prior to your arrival date in India. No refunds will be made for the cancellation after 2 weeks prior to your arrival date in India or no show. Same conditions apply to change of your travel dates.
Travel dates can be changed on request. The charges applicable to change your travel dates are dependent on the booking dates and will cost the charges incur by third party only (Airlines, Hotels etc.). Kiwi n Tiger doesn’t charge its customers for change of travel dates.
- Domestic Flights Baggage Allowances
Your domestic flight bookings contain a luggage allowance of 15 kg of check in bag and 7 kg of hand bag in most of the flights. However, if your baggage exceeds these weight, extra baggage allowance can be purchased at the time of check in on guest’s expenses. Airline operator’s terms and conditions apply to your flight.
- Travel Insurance
We strongly recommend that you take an appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Ministry of Foreign Affairs and Trade for all overseas travel. Kiwi n Tiger does not provide or have any cover from any travel insurance company for the travellers and their related travellers. It is our client’s responsibility to buy travel insurance and further dealings with that insurance company. Although we can provide documents related to your travel and bookings made with us on your request.
All our tour packages prices are fixed and doesn’t change according to the subject of availability or in any other circumstance, only once you have fully paid the amount for all the travellers related to you, and unless until you make the changes to your travel dates or the services.
All our tour packages prices include:
- All applicable taxes including GST.
- Travel Cost in India only (Car, Driver, Fuel, Toll Tax, Parking fees)
- International flights if mentioned.
- Visa Fees if mentioned.
- Domestic Flights if required or promised in India only.
- All Hotels and Accommodation costs including their Taxes with buffet breakfasts.
- All activities stated in the itinerary.
- Few Meals booked by us or given as Complimentary from Hotels or Accommodations
- Personal Tour Assistance and Travel Guides
All of our tour packages don’t include
- Meals/Activities not stated in Tour Package.
- Personal Expenses like Shopping, Food, and Health Requirements etc. including travel insurance.
6. Peak Season Charges, Single Supplement, Hotel Supplements
Single supplement, Hotel Supplement is a mandatory requirement given to us by the hotels and is payable accordingly. Peak season charges, New Year and/or Christmas night gala dinner and additional supplement charges may apply to your tour booked for the months of December & January only. We’ll inform you about this in advance if such cost occurs.
Some of the hotels have Mandatory New Year/Christmas Dinner Package, while your stay on New Year’s Eve or Christmas eve or night. Please be aware that these costs are not included in your tour package price as we don’t charge our guests this and we don’t pay on guest’s behalf. This can be paid directly ot us or can be payable at the hotel during your stay.
7. Payment options
- A minimum of 30% booking amount must be paid to book your tour.
- Full payment must be made at least 6 weeks prior to your Arrival in India or unless otherwise advertised on our website or suggested by email.
- Any payments made from overseas bank or any bank which is outside New Zealand must include $40 NZD bank transactions charges.
- Any Bank Transaction Fees if applicable.
- Applicable credit card surcharge fee if applicable by our system or your credit card provider.
- A 3.4% fees is applicable for all PayPal transactions.
Payments by Cheque
Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying by this method, you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Some destinations might require moderate to hard walking. Please be aware of your physical conditions while visiting these destinations or let us know about any special assistance or attention required or that we should be aware of, while making your bookings.
9. Service guarantees
Our booking and advisory services come with a guarantee that:
- All the services will be provided as promised;
- They will be provided with reasonable care and skill;
- They will be fit for the purpose;
- They will be charged at a reasonable price (when the price is not set); and
- They will be completed within a reasonable time if not affected by natural act or due to service provider.
If we fail to meet any of these guarantees, you have rights under the Consumer Guarantees Act.
India is multicultural, multilingual country and has many religions. Some cities can be busy and crowded comparative to New Zealand cities. You might need to abide rules and clothing at some religious places or monuments. Please do your research before confirming your bookings or ask us for more information. For all queries related to your bookings, please contact us directly.
- Special Requirements
Please liaise with us regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.
- Frequent Flyer
When booking with us, please let us know if you have any frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking. It is your responsibility to retain all boarding passes to allow verification of your travel if required.
- Tour Operator
We act as a tour operator for, and sell various travel related products as agent on behalf of, numerous transports, accommodations and other service providers, such as airlines, coach, rail and hotels. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights relating to the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
To the extent permitted by law, neither Kiwi n Tiger New Zealand nor any of its related bodies accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure, death or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. We do not provide or have any insurance cover for our clients. Travel insurance would be sole responsibility of the travellers and related to other people travelling with them. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Consumer Guarantees Act). This liability clause is subject to your rights under the Consumer Guarantees Act and nothing in these terms and conditions is intended to limit any rights you may have under the Consumer Guarantees Act or the Fair-Trading Act.
- Travel Documents
Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
- Schedule Changes
We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight. Airlines may fail to notify us in advance for any schedule changes.
- Children travelling alone
To provide for the wellbeing of children, Travels for Unaccompanied Minors cannot be booked.
By unaccompanied minor we mean any traveller aged below 18 years at the time of travel. Any traveller who is under 18 years of age must be accompanied by parent/legal guardian or another person who is 18 years of age or above having a written consent from their parent/legal guardian. An Accompanying Passenger generally will be at least 18 years old and children/minors would be Accompanying Passenger’s responsibility. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied.
As a guide, children/minors who are travelling in a school trip/college trip will be required to have Accompanied Passenger or Passengers throughout the tour and a letter from the school/college will be required showing the permission for the person to travel with the children/minors for that tour.
These terms were last updated on 9th August 2019.